Thanks to all of you who
helped identify this fraudulent seller and get them off
eBay. Now we need to pay attention because they will surface
again with a new name. Contact me if you discover them on
eBay again and I will continue with this web page....Mike
"VUSACOINS"
IS
RIPPING US OFF!!
Don't let it happen to YOU!!
Dear fellow eBayer who is interested in
purchasing from "vusacoins".
I want to
inform you about e-Bay seller "vusacoins"
which is owned by Rich and Vanessa Rollins of
Venessa's USA Coins - 2321 Morena Blvd # C - San Diego, CA 92110. Their phone #
is:
(619) 275-7305
This seller has previously used
the selling names of usacoins1
and
usacoins2.
Click on those names to see their negative feedback pages. This seller has a
history of being difficult to contact and shows the same pattern of being
difficult to deal with in all 3 eBay names.
This seller is not
incompetent. They are actually very smart and have a specific plan to increase
their profits at our expense. If you read the most current feedback of their
vusacoins business you will see they are blaming computer problems for the
reason behind a lot of their non-contact complaints. Go back 2 years and you
will see the same type of complaints and excuses from them in their other eBay
business names. Their feedback rating is dropping fast. I
would estimate they will be ending the use of the
vusacoins
name soon and starting up with another name.
Now, check this out.
Below is a new "About Me" page
vusacoins has created to explain
away their poor business practices. If the computer problems
they mention below are so severe, why do they continue to
post auctions on eBay? If you had all these computer
problems wouldn't you take a week off from selling and FIX YOUR
PROBLEMS before posting more auctions? And what about all
the other negative feedback prior to this problem? Should
that be forgiven? I guess you, the BUYER, will have to
decide!!
About Me: vusacoins
VUSACOINS
wrote:
We have
been hit by several trojans and
worms as well as having over 1000
files virus infected by an AOL
download or an email virus even
though we had Norton Professional.
We have had four attempts for AOL
(their Tech Reps are in India!!!) to
fix our emails (service call
#131005703)in the last two weeks,
and our computer tech at FUTURETECH
Computers in San Diego has been
scrubbing the infections with
F-Secure Virus. Are emails are being
routed everywhere or not getting to
us. Please have patience until we
can get to the 500 emails we could
not open. Thanks for your patience,
Rich and Venessa
I ordered 7 coins and paid by
PayPal. My original order never arrived. I emailed "vusacoins"
and was informed my order was "covered" because I paid using
PayPal. Rich Rollins of "vusacoins" stated on
5-7-2004 he would reship my order. I have had no replacement
order arrive. I have emailed many times and have
called and left messages for Rich. I have even left a
toll free number for Rich to return my call on. As of
today's date of 6-22-2004, no replacement order has
arrived, no return email has arrived, and no
return phone call has been received.
Shame on me for not
reading his negative history before I bid! If I
would of checked out their negative feedback more closely
after I had bid, I would of retracted all of my bids.
In no way
am I saying you should not do business with "vusacoins".
I am only sharing my "vusacoins"
buying experience with you. Opinions stated on this page are my own and may
differ from Rich Rollins and/or "vusacoins".
Good Luck
in your eBay purchasing choices!
Mike
Please
Note: PayPal buyer protection program is advertised on "vusacoins"
auction pages. You must file your claim with PayPal within 30 days
of the payment or PayPal will not honor your claim. Do not wait to
file if you are having problems with this seller.
A few
responses to this site:
Hi Mike, I just wanted to say thanks and keep up the
good work. I was burnt by vusacoins also. I just saw
your webpage, http://www.usarmypatches.com/vusacoins.htm
and wanted to say his rip-offs continue. I did some
checking with someone that did receive their order
and they provided me with the following address
information. I wanted you to know so that others
that are ripped off have another contact address for
Rich and Venessa Rollins. Their order was sent in a
padded envelope with the return address on it of:
Venessa's Uniform Shoppe & Accessories 3834 Baker
Street San Diego, CA 92117-5705 They included a
"Thank You" letter that gives an address of:
Venessa's USA Coins 2321 Morena Blvd #C San Diego,
CA 92110-4137 PH- 619-275-7305 FAX-619-275-7307
Email: VUSACOINS@aol.com I am not saying this
other business is a rip-off but it is another
contact point for anyone that is trying to find ways
of contacting Rich and Venessa. I hope this helps
others. Thanks again.
Dear mikron54,
Hey, I like what you did with vusacoins negative
feedback situation!!!! It is awesome!!!! When I read
the part about "shame on you because you didn't
fully read his feedback"...I felt the same because
like you, I have 100% feedback and this was my FIRST
bad experience. So until now, I would OCCASIONALLY
check the sellers' feedback. Of course now, I read
every single one! I don't understand why he's not
banned from eBay!?
Dear mikron54,
Nice web page on vusacoins, at least he responded to
your emails, he won't even respond to mine. I'm
giving him 48hrs to ship the product or I will file
a complaint with pay-pal and my credit card co.
Greetings:
Thank you for your information. I am a patient eBay
buyer, but I understand your frustration. I have
purchased 6 coins from this character and i have
still not received them or any response from my four
Emails. In fact, my last Email was returned saying
that it was undeliverable. How does a scam artist
like this remain on eBay? In checking his
feedback, (which I should have done before bidding),
I see all the negatives he has, and yet he is still
allowed to sell on EBAY. At any rate, what did you
do about him? I have sent him about $80.00 via
PayPal. Any suggestions. Thanks again.
Thank you to a very
helpful eBay seller who has shared their knowledge
about "vusacoins"
poor business practices with me. They wrote:
"The following
links might be useful to some of the buyers
ripped off. These people (fraudulent sellers)
belong in jail, not selling on eBay. The buyers
need to file police reports with their local PD
- some may not want to take the report but for
each offense no matter how small will be lumped
together and at this rate it is well over the
1500.00 for a felony charge of theft. Besides
there is wire fraud & mail fraud."
Please note that the above buyer accidentally checked positive
feedback when they really intended to give negative feedback. I have changed the
green icon to red for the purposes of displaying on this page...Mike
paid for
product 23may, no product, no contact. strange, no problem
previously
Please note; I
am not recommending that you should not do business with them. I am recommending
you research his negative feedback before you purchase.
Mike
For those of us
who have been RIPPED OFF by VUSACOINS and should happen to visit San Diego, stop in and tell Rich and Venessa how dissatisfied you are with
their business practices.
Below is a
chronological summary of the events of my being ripped off by vusacoins. My most recent e-mail is at the top.
5-27-04
Dear vusacoins,
Rich, You need to communicate with me about these coins. In an e-mail
dated 5-7-04 you said you were replacing the lost items. As of today's
mail no replacements have arrived and you have not answered my last 2
e-mails. I have called and left a voice mail with a toll free number to
call me back at. Please contact me. I am not mad, I just want you to
keep your promise of replacing these coins. Thank you, Mike
5-24-04
If you need to talk to me please call me
at 1-8XX-XXX-XXXX, toll free at my office, or call me on my cell
phone at xxx-xxx-xxxx.
Thanks.
Mike
5-24-04
SECOND REQUEST
Note: I highlighted this
for emphasis.
Thanks.
Mike
From:
Michael Sent: Friday, May
07, 2004 4:01 PM To: 'Vusacoins@aol.com' Subject: RE: RE:
Missing Order
Thanks Rich,
I’m a collector, not a seller. I have no need for duplicates, so
yes, I will return the first shipment if it shows up. I will be
buying more coins in the future as well. I appreciate your customer
service.
Thanks again,
Mike
5-7-04
Thanks Rich,
I’m a collector, not a seller. I have no
need for duplicates, so yes, I will return the first shipment if it
shows up. I will be buying more coins in the future as well. I
appreciate your customer service.
Thanks again,
Mike
5-7-04
Hello,
Thanks for the email! I will
replace the big order today or tomorrow. I assume the rest of
the little ones have gotten there. I am marking this one 2nd SET,
and if the first ever gets there would you please return it. Thanks
again for your patience. Your bid and interest is appreciated.
Thank you, Rich Rollins
VUSACOINS
Venessa's USA Coins
2321 Morena Blvd # C
San Diego, CA 92110
(619) 275-7305
Note: I highlighted this
sentence for emphasis.
5-5-04
Rich, I thought I should let you know I
still haven’t received any of the missing coins.
Thanks,
Mike
4-22-04
Thanks Rich,
I just
started collecting coins so I know I didn't receive them by mistake
and got confused. I know they didn't come in because I always do the
feedback the day any item comes in. It's the only way to control
what's in and what's not. I appreciate your follow-up.
Thanks,
Mike
4-21-04
Hello,
I had a package go out to you a long time ago...almost 2 weeks and
should have been there by now. I will check in the office in the
morning, and at the post office in the loose bin.
We are paypal protected, so I am
covered....and we replace all items, so you are covered. Would
you send your address again and I will get coins ready to replace in the
morning if I find nothing. Thanks for your patience, Rich Rollins
VUSACOINS
Note: I highlighted this sentence for emphasis.
4-21-04
Dear vusacoins,
Have you shipped yet? I paid via paypal on April 5th for the following
items: 235131718, 235132388, 235132388, 2235132650, 2235132677,
2235132902, 235133109
Thanks for checking on these.....Mike
4-5-04
Hello,
Thanks for the PAYPAL! Your order is on the way. Your bid and interest
is appreciated. Thank you, Rich Rollins
VUSACOINS
Venessa's USA Coins
2321 Morena Blvd # C
San Diego, CA 92110
(619) 275-7305
4-5-04
Hello,
Thanks for the email. Your s/h charge is $ 5.75 plus the cost of your
items $ 57.93 . If you would please Paypal $ 63.68 to VUSACOINS@AOL.COM
or send a copy of this email, or a note with the item, close date,
auction number and payment (money order or check if feedback is 10 or
more) made out to "VENESSA'S" at the address below. Your order and
interest is appreciated.
Thank you, Rich Rollins
Venessa's USA Coins
2321 Morena Blvd # C
San Diego, CA 92110
PH (619) 275-7305
FAX (619) 275-7307
On 4-3-04 I was high bidder on auctions for 7
military challenge coins. My PayPal transaction was placed on 4-5-04.
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